This course provides an overview of current practices for managing the information assets produced by government and its stakeholders using social media applications. The course highlights the challenges and drivers of managing social media applications in government and non-profit organizations in the network economy, the differences to political communication and campaigning, risk mitigation, and understanding […]
Author: Martin Walls
Institutionalization of Innovative Public Management Practices (Mergel)
Dr. Ines Mergel is Associate Professor in the Department of Public Administration and International Affairs, and a Senior Research Associate in the Center for Technology and Information Policy, at SU’s Maxwell School of Citizenship and Public Affairs. This related group of publications on the institutionalization of innovative public management practices, especially the adoption of new […]
Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets (Wukich, Mergel)
This article contributes to the existing literature on social media use by empirically demonstrating how and to what extent state-level emergency management agencies employ social media to increase public participation and induce behavioral changes intended to reduce household and community risk.