Crisis Management

This course examines leadership in times of crisis. The goal is to better understanding the key dynamics that influence the way that decision makers perceive of and respond to crises and the kinds of decision making and institutional processes that facilitate effective crisis management. Real life case illustrations, exercises, and simulations give participants an interactive […]

Social Media in the Public Sector

This course provides an overview of current practices for managing the information assets produced by government and its stakeholders using social media applications. The course highlights the challenges and drivers of managing social media applications in government and non-profit organizations in the network economy, the differences to political communication and campaigning, risk mitigation, and understanding […]