This course examines leadership in times of crisis. The goal is to better understanding the key dynamics that influence the way that decision makers perceive of and respond to crises and the kinds of decision making and institutional processes that facilitate effective crisis management. Real life case illustrations, exercises, and simulations give participants an interactive […]

Crises and disasters are unwelcome but also unavoidable features of modern society. They can emerge within any domain, may be of human or of natural origin, and can last anywhere from hours, to days, to months, and beyond. While sometimes the crisis itself is the undoing of an organization or society, it is the way […]

This course provides an overview of current practices for managing the information assets produced by government and its stakeholders using social media applications. The course highlights the challenges and drivers of managing social media applications in government and non-profit organizations in the network economy, the differences to political communication and campaigning, risk mitigation, and understanding […]